Product Policy

1. Scope

This policy applies to custom and made-to-order ragtops produced or supplied directly by Megakron. The customer is responsible for reviewing and approving vehicle details, measurements, material, color, stitching, pleating, window configuration, shipping information, and other order specifications before production begins.

2. Final Sale — No Returns or Refunds

All custom and made-to-order ragtop sales are final. Megakron does not accept returns or exchanges and does not issue refunds for these products. Once an order is approved and materials are ordered or production begins, the item is committed to that buyer's specifications and cannot reasonably be placed back into inventory or resold.

This final-sale rule applies to changes of mind, buyer's remorse, duplicate orders, incorrect customer-supplied information, preference changes, or a decision not to complete the vehicle project. Nothing in this policy limits a right or remedy that cannot lawfully be waived.

3. Limited Replacement for Material Arriving in Unacceptable Condition

If ragtop material arrives with physical damage or a material defect that existed before delivery and was missed during Megakron's pre-shipment inspection, Megakron will provide replacement material when a timely claim is verified and approved. This is a replacement remedy, not a return or refund program.

Approval is not automatic. Megakron must be able to verify the reported condition, confirm that it existed on arrival, and determine that the claim is covered by this policy.

4. Notification Deadline and Claim Steps

The customer must notify Megakron no later than five (5) calendar days after delivery. Customers are strongly encouraged to inspect the shipment and report a concern within three (3) calendar days. A claim received after the fifth calendar day may be denied.

Before cutting, installing, sewing, altering, washing, treating, discarding, or otherwise using the material, the customer must:

• Contact Megakron at quotes@megakron.com or 1-949-735-3045.
• Provide the order or quote number, purchaser name, delivery date, and a clear description of the problem.
• Provide clear photographs of the full material, close-up photographs of the affected area, the shipping package, and the shipping label.
• Retain the product and all packaging while the claim is reviewed and follow reasonable inspection or shipping instructions.

Using or altering the material before Megakron can inspect the reported condition may prevent verification and may make the claim ineligible.

5. Conditions Not Covered

The limited replacement process does not cover:

• Incorrect vehicle information, measurements, specifications, color selections, stitch direction, or other details supplied or approved by the customer.
• Minor color, texture, grain, or appearance variations that are normal for the selected material or that result from screen and lighting differences.
• Damage caused after delivery by cutting, sewing, installation, test fitting, tools, chemicals, washing, storage, weather exposure, misuse, mishandling, or a third-party installer.
• Fitment issues caused by vehicle modifications, prior repairs, non-original components, installation methods, or failure to use a qualified installer.
• Ordinary wear, neglect, or conditions not present when the shipment arrived.

6. Approved Replacement Resolution

If a claim is approved, Megakron will determine the appropriate replacement material for the verified affected item or portion. Replacement does not include a cash refund, installation labor, removal costs, vehicle downtime, consequential expenses, or unrelated parts unless Megakron expressly agrees otherwise in writing. To the extent permitted by law, the approved replacement is the exclusive remedy for a covered arrival-condition claim.

7. Shipping and Independent Store Purchases

Customers should inspect the package immediately upon delivery and document visible transit damage before discarding packaging. Megakron may request cooperation with a carrier claim.

General online product purchases may be processed through Convertibletops.co, and merchandise may be sold or fulfilled by Legendz Fight Club. The seller identified at checkout may publish separate terms for stock goods, apparel, payment, shipping, cancellation, returns, or exchanges. Those checkout terms control the applicable independent-store transaction; this policy controls custom and made-to-order ragtops sold directly by Megakron unless a written order agreement states otherwise.

8. Product Policy Contact

Questions or qualifying arrival-condition claims may be directed to Megakron Ragtops at quotes@megakron.com or 1-949-735-3045. Include your order information and photographs with the first message whenever possible.